Support
Plan Overview: Comparison Chart |
Description
Monthly Subscription (per PC/Server) |
No Plan
N/A |
Silver
$10/$99 |
Gold
$21/$119 |
Platinum
$34/$169 |
Ultimate
$75/$425 |
Hourly On Site Rate (01-01-2007) |
$110 |
$99 |
$94 |
$88 |
Free, Projects and Consulting
$85 |
Priority Response Fee |
$165, 1 hr min.,
2 hr. after hours |
$150 1 hr. min. |
$135 1 hr. min. |
$125 1 hr. min. |
Included |
Priority Response Time |
Best effort |
8 hours |
4 hours |
2 hour |
1 hour or less |
On-site scheduling of technician |
1-4 days |
1-3 days |
1-2 days |
Next Day |
Same day |
Phone or Remote Support Sessions |
$25 per 15 min. session |
Allotted time per agreement |
Allotted time per agreement |
Allotted time per agreement |
Included |
24-7 Remote Monitoring
- Server stability and performance characteristics
- Notification of unusual server events
- Server data Backup activity monitoring
- Workstation status & performance characteristics
|
NOT Inc. |
Included |
Included |
Included |
Included |
Executive Report & Review |
NOT Inc. |
Included |
Included |
Included |
Included |
Anti-Virus software monitoring & update
Mgmt. |
NOT Inc. |
Included |
Included |
Included |
Included |
Operating System Remote Patch Mgmt. |
NOT Inc. |
Included |
Included |
Included |
Included |
Online custom client portal |
NOT Inc. |
Included |
Included |
Included |
Included |
Technology review meeting |
NOT Inc. |
NOT Inc. |
Included |
Included |
Included |
Monthly system status report e-mail |
NOT Inc. |
NOT Inc. |
Included |
Included |
Included |
Quarterly review and planning meeting |
NOT Inc. |
NOT Inc. |
Included |
Included |
Included |
Monthly on-site audit and network tune-up |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
Included |
Virtual System Administrator for remote control
and access to network |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
Included |
Microsoft OS software update Mgmt. |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
Included |
Spyware software monitoring & update Mgmt. |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
Included |
Adding /removing users |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
Included |
Recovery of server OS in case of disaster |
NOT Inc. |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
Installation of new hardware and software |
NOT Inc. |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
Virus removal and cleaning |
NOT Inc. |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
Hot spare PC |
NOT Inc. |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
Vendor liaison & warranty verification |
NOT Inc. |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
Research hardware/software solutions |
NOT Inc. |
NOT Inc. |
NOT Inc. |
NOT Inc. |
Included |
Remote storage of Data backup <5GB |
NOT Inc. |
Available. |
Available |
Available. |
Included |
Break fix onsite support |
NOT Inc |
NOT Inc |
1 hr/ month |
2 hr/ month |
Included |
Copyright 2007
Kingwood Computer iSystems Services, LLC all rights reserved
Terms, prices and conditions change from time to time. Terms,
prices and conditions are described in a separate written and
executed agreement between the parties.
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